Interaction Design
Project Overview
The South African Energy Crisis
The purpose of this Research through design (RtD) project is to apply an Interaction Design Process to improve the livelihood of Pretoria East residents affected by the City of Tshwane and Eskom’s electrical distribution system.
Project Role
Solo Designer – Independent Project
Interaction Design
Design Research
User Experience Design
Research
- Interviews
- Observation
- Cultural Probes
- Newspaper articles
- Desktop Research
Strategy
- Firma Model
- Affinity Diagrams
- Research Analysis Summary
- Project Requirements
- Psychological Drivers
- User Personae
Ideation
- Brainstorming
- Mind Mapping
- Sketches & Service Concept
- SERVQUAL Model
- Service Model
- Customer Journey
Deliverables
- Website
- Service Video (ad)
- Mobile App
